Shipping Policy

If you are ordering from outside of India, your order may attract customs duties and/or import taxes. Most countries charge duties on imported items that are levied at the port of entry and vary based on the destination country and the type of products imported. Such duties and taxes for international orders are NOT included as part of the product or shipping charges that you pay through our website.

You will need to pay the applicable customs duties and/or import taxes directly to the shipping company (FedEx, UPS, etc.) at the time of your order delivery after you receive an invoice from the shipping company. In case of non-payment of duties and taxes to receive the shipment, Perenne Design will unfortunately not be able to accept a request for refund.

Please note that it is not possible for Perenne Design to provide any duty or tarriff estimates, or pre-collect such charges for the customs duty and/or import taxes at the time of placing the order. These charges are determined by the Customs Authority or Ministry of Trade of the destination country at the point of entry of the goods.

Perenne Design endeavours to ensure that every transaction at our website is seamless. If you have had an incorrect product delivered to you (product doesn’t match the item in the order confirmation), or if the product you receive has a genuine quality or manufacturing defect, then, following a quality check, we are open to exchanging your product for a replacement. To be eligible for such an exchange of products, your item(s) must fulfil the following criteria:
– The item(s) must be unused
– The item(s) must be in the same condition that you received it in
– The item(s) must be contained in the original packaging

To exchange a product or report any damages in transit, please get in touch via email with our Customer Care within 48 (forty eight) hours of delivery at care@perennedesign.com with your order number, date of transaction, delivery address and an image of the wrongfully delivered or defective item under consideration. Our team will look into the issue and respond to you within 2 (two) working days.

As a policy, we do not accept return or refund requests for orders that are delivered at the correct shipping address as per the order placed. We do not offer returns, refunds or exchanges on products that are delivered in perfect condition as per the order placed. Products that are bought online cannot be exchanged or returned in Perenne Design store(s).

Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. We are unable to offer refunds if:

• • an incorrect or incomplete shipping address is provided by the customer
  • if there are 2 (two) failed delivery attempts by the shipping company
  • the recipient damages the order package or its contents
  • the recipient refuses the order package

As a policy, we do not accept exchange or return requests for international orders. We do not offer exchanges or returns on products that are delivered in perfect condition and at the correct shipping address as per the order placed.

To report any quality/manufacturing defects or damages in-transit, please get in touch via email with our Customer Care within 48 hours of delivery at care@perennedesign.com with your order number, date of transaction, delivery address and an image of the defect or transit damage in consideration. Our team will look into the issue and respond to you within 2 business days.

Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. We are unable to offer refunds if:

• • an incorrect or incomplete shipping address is provided by the customer
  • if there are two (2) failed delivery attempts by the shipping company
  • the recipient refuses the order package

All orders are processed from our own warehouse in New Delhi, India. We ship through registered courier companies for orders within India as well as international orders. Please provide the complete and accurate shipping address, zip code and mobile number. Orders will be delivered by the shipping company to the shipping address mentioned at checkout.

The shipping company will attempt to deliver the package two (2) times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

All orders processed through our website are routed through third-party payment gateways that enable you to pay through your chosen payment method (credit card, debit card, netbanking, e-wallets or UPI).

For orders within India, we accept the following payments modes:

• • Cash on Delivery (COD)
  • Credit cards (including Mastercard, Visa and American Express)
  • Debit cards (including Mastercard, Visa and American Express)
  • Net Banking
  • e-Wallets
  • UPI

For international orders, we accept the following payments modes:

• • Credit cards (including Mastercard, Visa and American Express)
  • Debit cards (including Mastercard, Visa and American Express)
  • PayPal

• Domestic orders are delivered within 5-7 working days
• International orders are delivered within 10-12 working days